Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully.

Order Processing

• All orders are processed within 1–2 business days after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

• Standard delivery time is 4–10 business days, depending on your location.
• Delivery to remote areas may take a little longer.

Shipping Charges

• Free Shipping on all prepaid orders.
• Cash on Delivery (COD), if available, may include an additional handling fee.

Order Tracking

• Once your order is shipped, you will receive a tracking number via SMS, email, or WhatsApp (if applicable).
• You can use the tracking number to monitor your shipment status.

Delivery

• Please ensure that the shipping address and contact number provided are correct.
• If you are unavailable at the time of delivery, the courier partner may attempt delivery again according to their policy.

Delayed Delivery

• Delivery times are estimates and may be affected by weather, public holidays, courier delays, or other unforeseen circumstances.
• We are not responsible for delays caused by courier partners.

Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
• The package must be opened in front of the delivery executive, and you must record a continuous unedited unboxing video as proof.
• Without an unboxing video, we may not be able to process your replacement request.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team.